Privacy Policy

Personal Information

• Account Registration Data: Name, email address, phone number, date of birth, nationality, and gender when you create an account
• Verification Information: Government-issued ID information (through Absher integration), employment confirmation details, reference information, and other verification documents to ensure platform safety and trust
• Profile Information: Lifestyle preferences, cultural background, housing preferences, budget range, location preferences, and compatibility quiz responses
• Payment Information: Bank account details, payment method information, transaction history (processed securely through Mada, STC Pay, or Apple Pay)
• Property Information: For landlords, property details, ownership documents, property listings, images, and lease agreement terms

Non-Personal Information

• Browsing Activity: Information about how you interact with the Platform, including pages visited, features used, search queries, and time spent on pages
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Location Data: City and region information (when provided or inferred from your profile location preferences)
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience

Information Provided Voluntarily

• Communication Data: Messages exchanged with other users through the in-app chat feature
• Support Requests: Information you provide when contacting our customer support team
• Feedback and Reviews: Ratings, reviews, and feedback about matches, landlords, or tenants

Primary Service Delivery

• Roommate Matching: To power our AI-driven compatibility matching algorithm that analyzes your lifestyle preferences, cultural background, and communication styles to connect you with compatible roommates
• Account Management: To create and manage your account, verify your identity through government verification systems (Absher), and maintain your profile
• Tenant-Landlord Connections: To display verified property listings to potential tenants and facilitate direct connections between landlords and renters
• Digital Contracts: To process and manage rental agreements integrated with Saudi Arabia's Ejar system

Communication and Support

• User Communication: To send you notifications about matches, messages from other users, rental opportunities, and important platform updates
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance
• Marketing Communications: To send promotional materials, newsletters, and information about new features (which you can opt out of at any time)

Platform Improvement and Analytics

• Service Enhancement: To analyze user behavior and platform usage to identify areas for improvement and optimize the user experience
• AI Model Training: To improve our compatibility matching algorithm based on user outcomes and feedback
• Safety and Fraud Prevention: To detect and prevent fraudulent activities, abuse, scams, and unauthorized access to the platform
• Statistical Analysis: To understand market trends, user demographics, and platform performance metrics

Legal and Regulatory Compliance

• Compliance: To comply with Saudi Arabian laws, regulations, and legal obligations
• Dispute Resolution: To resolve disputes between users and manage legal claims
• Ejar System Integration: To ensure compliance with the Saudi rental registration system requirements

Service Providers and Partners

• Payment Processors: We share payment information with Mada, STC Pay, and Apple Pay to process transactions securely
• Verification Services: We share identification information with Absher (Saudi government verification system) to verify your identity and employment status
• Cloud Service Providers: We use secure cloud infrastructure to store and process your data
• Email Service Providers: To send communications and notifications

Other Users

• Roommate Matches: When you are matched with potential roommates, your profile information (name, photos, lifestyle preferences, and compatibility score) is shared with the matched user within the platform
• Landlord Information: Landlords receive your basic verification status and rental suitability information to facilitate communication
• Contact Information: Your email or phone number may be shared within the platform to enable direct communication with matched users or landlords

Legal Requirements and Protection

• Law Enforcement: We may disclose information when required by law, court order, government request, or when necessary to protect the rights, privacy, safety, or property of Ejarmate, our users, or the public
• Platform Protection: We may share information to enforce our Terms of Service, prevent fraud, and investigate violations

Business Transfers

Merger or Acquisition: If Ejarmate is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Aggregated and De-identified Data

Analytics and Research: We may share aggregated, anonymized data that does not identify you personally for research, marketing, and analytics purposes

Technical Safeguards

• Encryption: All sensitive data (payment information, personal identification, messages) is encrypted using industry-standard SSL/TLS encryption protocols
• Secure Servers: We use secure, password-protected servers with restricted access to store your information
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and prevent unauthorized access
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities

Administrative Safeguards

• Access Controls: Only authorized Ejarmate employees and contractors with a legitimate business need have access to your personal information
• Employee Training: Our staff receive regular training on data protection, privacy practices, and security protocols
• Confidentiality Agreements: All employees and contractors are bound by strict confidentiality agreements

Physical Security

Secure Facilities: Our offices and data centers maintain physical security measures to prevent unauthorized access

Access and Transparency

• Right to Access: You have the right to request access to the personal information we hold about you by contacting us at the email address below
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format

Correction and Deletion

• Right to Correct: You can request correction or update of inaccurate, incomplete, or outdated personal information through your account settings or by contacting us
• Right to Delete: You can request deletion of your personal data, subject to certain legal and contractual obligations. We will delete your data unless we are required to retain it for legal compliance or fraud prevention purposes
• Account Closure: You can deactivate or delete your Ejarmate account at any time through your account settings

Additional Rights

• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances
• Right to Object: You can object to the processing of your information for specific purposes
• Data Preferences Management: You can manage your communication preferences and opt out of marketing emails through your account settings
• Cookie Management: You can manage your cookie preferences through your browser settings (note that disabling certain cookies may impact platform functionality)

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly, including authentication, security, and session management.
• Performance Cookies: These cookies help us understand how users interact with the Platform, including which features are most used and where users experience difficulties.
• Analytics Cookies: We use analytics services (such as Google Analytics) to track user behavior, measure platform performance, and identify usage trends.
• Personalization Cookies: These cookies remember your preferences, language settings, and profile information to provide a personalized experience on future visits.
• Advertising Cookies: We may use targeted advertising cookies to show you relevant ads based on your interests and browsing behavior.

Managing Cookie Preferences

• Browser Settings: You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent
• Opt-Out: You can opt out of personalized advertising through industry opt-out tools
• Platform Settings: You can manage certain cookie preferences directly within your Ejarmate account settings

Third-Party Tracking

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.

Additional Resources

• Terms of Service: For information about our terms and conditions, please review our Terms of Service
• Contact Support: For general inquiries or technical support, please visit our support center or email team@ejarmate.com

Applicable Regulations

• Saudi Arabia Law: We comply with the PDPL (Personal Data Protection Law) and other relevant Saudi Arabian regulations
• Ejar System Integration: We comply with all requirements of the Saudi rental registration (Ejar) system
• Banking Regulations: Our payment processing complies with Saudi Arabian banking and financial regulations

Dispute Resolution

Any disputes arising from this Privacy Policy or our privacy practices shall be governed by the laws of Saudi Arabia and subject to the exclusive jurisdiction of Saudi Arabian courts.

Any information that can be used to identify you, including name, email, phone number, ID number, profile information, and payment details.

Any operation performed on personal information, including collection, storage, use, analysis, transmission, or deletion.

The individual to whom personal information relates (in this case, you as a user).

Any entity other than Ejarmate and the data subject, including service providers, business partners, and other users.

Your voluntary, informed agreement to the collection, use, and processing of your personal information.