Terms of Service

Service Availability and "As Is" Basis

Ejarmate provides its services on an "as is" and "as available" basis without warranties of any kind, either express or implied. While we strive to maintain continuous availability of the Platform, we do not guarantee that the Platform will be available at all times or without interruption. We are not liable for any temporary or permanent unavailability of services due to technical issues, maintenance, or circumstances beyond our reasonable control.

Eligibility

To use Ejarmate, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction)
• Be a resident of Saudi Arabia or an authorized user within the Kingdom
• Have the legal capacity to enter into binding contracts
• Provide accurate, complete, and truthful information during registration
• Comply with all applicable Saudi Arabian laws and regulations

User Responsibilities

• Maintaining the confidentiality of your account credentials (username and password)
• All activities and transactions conducted under your account
• Notifying us immediately of any unauthorized access or security breach
• Your compliance with all applicable laws and regulations
• Any harm, loss, or damage arising from your use of the Platform

Accuracy of Information

You represent and warrant that all information you provide when registering for an account and using the Platform is accurate, current, and complete. You agree to update your information promptly if any details change. False or misleading information may result in immediate suspension or termination of your account.

Account Security

You must implement reasonable security practices to protect your account, including using strong passwords and logging out after each session. Ejarmate is not liable for any loss or damage resulting from your failure to maintain account security.

Account Registration

To create an account on Ejarmate, you must:

• Complete the registration form with accurate personal information
• Verify your email address and phone number
• Complete identity verification through the government-authorized Absher system (for both tenants and landlords)
• Provide employment confirmation or verification documents (for employment verification)
• Accept these Terms of Service and our Privacy Policy

Account Verification

Ejarmate requires identity verification for all users to ensure platform safety and prevent fraud. The verification process includes:

• Government-issued ID verification through Absher
• Employment verification for employment-based profiles (if applicable)
• Reference checks from previous landlords or roommates
• Contact information verification

Account Management

• Maintaining accurate and up-to-date profile information
• Updating your preferences and compatibility quiz responses as needed
• Managing your privacy settings and communication preferences
• Regularly reviewing your account activity for suspicious behavior

Account Suspension and Termination

Ejarmate reserves the right to suspend or terminate your account at any time, with or without notice, if:

• You violate these Terms of Service or our Privacy Policy
• You engage in fraudulent, illegal, or harmful activities
• You violate the Acceptable Use Policy (Section 3)
• You provide false or misleading information
• You breach the safety and community standards of the Platform
• You fail to complete mandatory verification requirements
• You engage in harassment, discrimination, or abusive behavior
• Your account is dormant for an extended period

Account Deletion and Data Retention

You may request deletion of your account at any time through your account settings or by contacting us. Upon deletion:

• Your profile will be removed from public view
• Your personal information will be deleted in accordance with our Privacy Policy
• Transaction records and communication history may be retained for legal and fraud prevention purposes
• Certain data may be retained as required by Saudi Arabian law

Account deletion is permanent and cannot be reversed.

Multiple Accounts

Users are permitted to maintain only one active account. Creating multiple accounts is prohibited and may result in termination of all associated accounts. Ejarmate reserves the right to merge duplicate accounts or take other actions to prevent account abuse.

Prohibited Activities

You agree not to use Ejarmate for any illegal, fraudulent, harmful, or unethical purposes, including but not limited to:

Violations and Consequences

• Immediate Suspension: Temporary restriction from platform access
• Permanent Termination: Permanent removal from the Platform with forfeiture of all account data
• Legal Action: Referral to Saudi Arabian law enforcement authorities
• Monetary Liability: Claims for damages, fraud, or misuse of the Platform
• Public Notice: In serious cases, public notification to other users

Ejarmate has the sole discretion to determine whether a violation has occurred and what action to take. Terminated users may not create new accounts.

Reporting Violations

Users are encouraged to report any violations of this Acceptable Use Policy by:

• Using the "Report" feature within the Platform
• Emailing team@ejarmate.com with details of the violation
• Contacting our support team through the Platform messaging system

All reports are investigated promptly and confidentially.

Service Fees

Ejarmate may charge fees for certain services, which will be clearly disclosed before you complete any transaction. Current services that may incur fees include:

• Premium membership features (if applicable)
• Verified profile boost or priority listings
• Additional reference verification
• Transaction processing fees

All fees are non-refundable unless otherwise specified in this agreement or as required by law.

Payment Methods

Ejarmate accepts the following payment methods in Saudi Arabia:

• Mada (Saudi Arabian debit and credit cards)
• STC Pay (Mobile payment service)
• Apple Pay (for iOS users)
• Bank Transfer (for landlords and institutional payments)

All payments must be made in Saudi Arabian Riyal (SAR) unless otherwise indicated.

Payment Processing

When you submit payment information:

• You authorize Ejarmate to charge your payment method for the agreed amount
• You confirm that you are authorized to use the payment method provided
• You represent that the payment information is accurate and current
• Payment processing is subject to our payment processor's terms and conditions

Ejarmate does not store credit card information directly; all payments are processed through secure, PCI-DSS compliant payment gateways.

Billing Cycles

For subscription-based services (if offered):

• Billing cycles will be clearly specified before subscription
• Recurring charges will occur on the date specified in your billing information
• You will receive billing confirmations via email
• You can cancel subscription services at any time through your account settings

Cancellation of subscriptions takes effect at the end of the current billing cycle. No refunds will be issued for partial periods.

Failed Payments

• Ejarmate will attempt to process the payment again
• If payment fails after multiple attempts, your account access may be suspended
• Outstanding balances may result in account termination

You are responsible for maintaining current and valid payment information.

Refund Policy

Refunds are generally not permitted for services already rendered. However, Ejarmate may issue refunds in the following circumstances:

• Duplicate charges due to Platform error
• Services not provided as advertised
• Fraudulent charges on your account
• As required by Saudi Arabian law or consumer protection regulations

Refund requests must be submitted within 30 days of the transaction. Ejarmate will investigate and respond within 7-10 business days. Approved refunds will be processed to the original payment method within 5-7 business days.

Currency and Taxes

All prices are displayed in Saudi Arabian Riyal (SAR). You are responsible for any taxes, duties, or government fees associated with your use of Ejarmate. Ejarmate will charge and remit applicable Value Added Tax (VAT) as required by Saudi Arabian law.

Platform Ownership

Ejarmate and all content on the Platform, including software, design, text, graphics, logos, images, and compilation of information (collectively, "Platform Content"), are the exclusive property of Ejarmate or our licensors. All intellectual property rights are reserved.

You may not reproduce, distribute, transmit, modify, or create derivative works of Platform Content without our express written permission.

User Content License

By uploading profile information, photos, messages, reviews, or other content to Ejarmate ("User Content"), you grant Ejarmate a worldwide, non-exclusive, royalty-free, perpetual license to:

• Store and display your User Content
• Use your content for moderation, safety, and fraud prevention
• Improve our Platform and services
• Display aggregate or anonymized data from your content

You retain ownership of your User Content and can request deletion at any time.

Restrictions on Use

• Remove or alter any copyright, trademark, or proprietary notices
• Attempt to decompile, reverse engineer, or hack the Platform
• Use Platform Content for unauthorized commercial purposes
• Reproduce, distribute, or transmit any material for profit without permission
• Create derivative works based on Platform Content

Violations of these intellectual property rights will result in immediate account termination and potential legal action.

Right to Modify

Ejarmate reserves the right to:

• Modify, suspend, or discontinue any feature or service at any time
• Add, remove, or change functionality on the Platform
• Change pricing, fees, or billing terms
• Implement new policies or requirements
• Update the verification process or safety standards

Notification of Changes

For significant changes to services, pricing, or policies, Ejarmate will provide notification through:

• Email to your registered email address
• Prominent notice on the Platform
• In-app notifications or pop-up alerts

Minor updates and technical improvements may be implemented without advance notice.

Continued Use

Your continued use of Ejarmate following notification of changes constitutes your acceptance of the modified terms. If you do not accept changes, you have the right to discontinue your account within 30 days of notification.

Service Interruption

Ejarmate may interrupt service for:

• Maintenance and system updates
• Technical issues or system failures
• Security incidents or data breaches
• Legal obligations or government requests
• Force majeure events beyond our reasonable control

We will attempt to minimize service interruptions and will not be liable for damages resulting from temporary unavailability.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY SAUDI ARABIAN LAW, EJARMATE PROVIDES THE PLATFORM ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
• ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT
• ABSENCE OF VIRUSES, MALWARE, OR HARMFUL CODE
• UNINTERRUPTED OR ERROR-FREE SERVICE

EJARMATE DOES NOT WARRANT THAT:

• THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS
• THE PLATFORM WILL BE SECURE, SAFE, OR FREE FROM ERRORS
• THE MATCHING ALGORITHM WILL PRODUCE COMPATIBLE MATCHES
• ROOMMATES OR LANDLORDS WILL BE HONEST, TRUSTWORTHY, OR LEGITIMATE
• RENTAL TRANSACTIONS WILL BE COMPLETED SUCCESSFULLY

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EJARMATE SHALL NOT BE LIABLE FOR:

• Direct Damages: Loss of data, money, or profits
• Indirect Damages: Consequential, incidental, special, or punitive damages
• Loss of Use: Inability to use the Platform or services
• Lost Revenue: Loss of business income or earning potential
• Relationship Damage: Conflicts with roommates, landlords, or other users
• Housing-Related Losses: Homelessness, eviction, or unsuitable living conditions
• Fraudulent User Actions: Scams, theft, or deception by other users

TOTAL LIABILITY: Regardless of the cause, Ejarmate's total liability to you shall not exceed the amount you paid to Ejarmate in the 12 months preceding the claim.

Exceptions

• Personal injury or death caused by Ejarmate's gross negligence
• Fraudulent conduct by Ejarmate
• Violations of your rights as a consumer protected by Saudi Arabian law
• Statutory obligations that cannot be limited or excluded

User Responsibility

By using Ejarmate, you assume all risks associated with:

• Communicating with other users
• Meeting roommates or landlords in person
• Sharing personal information with other users
• Entering into rental agreements or contracts
• Housing situations and living arrangements

Informal Resolution

Before initiating formal dispute resolution, users and Ejarmate agree to attempt informal resolution by:

• Contacting our support team at team@ejarmate.com
• Providing detailed documentation of the dispute
• Engaging in good-faith negotiation for 30 days

Formal Dispute Resolution

If informal resolution is unsuccessful, disputes shall be resolved through:

• Mediation: Parties agree to attempt mediation through a mutually agreed mediator
• Arbitration: If mediation fails, disputes shall be submitted to binding arbitration under Saudi Arabian arbitration laws
• Court Jurisdiction: Unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Saudi Arabia

Class Action Waiver

Both parties agree to resolve disputes individually and waive the right to pursue class action lawsuits or collective proceedings against Ejarmate. Disputes must be brought in the name of the individual user only.

Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of laws principles.

Jurisdiction

Both parties submit to the exclusive jurisdiction of the Saudi Arabian courts for any legal proceedings arising from these terms. You agree not to pursue legal action in any other jurisdiction.

Legal Compliance

Ejarmate complies with all applicable Saudi Arabian laws and regulations, including:

• The Personal Data Protection Law (PDPL)
• The Saudi General Authority for Competition (GAC) regulations
• The Saudi Central Bank and Monetary Authority (SAMA) requirements
• Anti-corruption and anti-bribery laws
• Consumer protection regulations
• Ejar system requirements for rental registration

Termination by User

You may terminate these Terms of Service and your account by:

• Requesting account deletion through account settings
• Emailing team@ejarmate.com with your account ID and deletion request
• Providing written notice to our registered address

Termination is effective immediately upon request. No refunds will be issued for any pre-paid services or fees.

Termination by Ejarmate

Ejarmate may terminate your access to the Platform and these Terms of Service at any time, with or without cause, including:

• Violations of these Terms of Service
• Illegal or harmful activities
• Safety concerns
• Non-payment of outstanding fees
• Inactivity for an extended period (more than 12 months)

Termination by Ejarmate is effective immediately and is final. Terminated users may not create new accounts.

Effect of Termination

• Your account and all associated data will be deleted or archived
• You lose all access to the Platform
• You forfeit any pending transactions or credits
• You remain liable for any outstanding fees or obligations
• Provisions that survive termination (Limitation of Liability, Governing Law, Indemnification) remain in effect

External Links

Ejarmate may contain links to external websites and resources operated by third parties. We are not responsible for:

• The content, accuracy, or legality of external websites
• The privacy practices or terms of service of third parties
• Any loss, damage, or harm resulting from your use of external websites

Third-Party Services

Ejarmate integrates with third-party services, including:

• Absher (Saudi government verification system)
• Payment processors (Mada, STC Pay, Apple Pay)
• Cloud hosting providers
• Analytics services

Use of third-party services is subject to their terms of service and privacy policies. Ejarmate is not liable for any issues arising from third-party services.

Third-Party Content

User-generated content on Ejarmate, including profiles, messages, and reviews, represents the views of individual users and not Ejarmate. We do not endorse or verify the accuracy of user-generated content.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these terms. The remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, along with our Privacy Policy and any other posted policies, constitute the entire agreement between you and Ejarmate regarding your use of the Platform. These terms supersede all prior agreements, understandings, and communications between the parties.

No Waiver

Ejarmate's failure to enforce any provision of these Terms of Service shall not constitute a waiver of that provision or any other provision.

The Ejarmate website, mobile application, and all services provided through them.

Any individual who creates an account and uses Ejarmate.

Any information, data, text, images, messages, or other material uploaded to or transmitted through Ejarmate.

Activities and conduct that comply with these Terms of Service and applicable laws.

Any conduct that breaches these Terms of Service or the Acceptable Use Policy.

An account with no login activity for an extended period, typically exceeding 12 months.

The process of confirming user identity through government systems or other verification methods.

The AI-powered system that analyzes user data to suggest compatible roommates based on lifestyle, cultural background, and preferences.

Best Practices for Safe Roommate Matching

• Verify Information: Cross-check user profiles with multiple verification sources
• Meet Safely: Always meet potential roommates in safe, public locations
• Bring Support: Have a trusted friend or family member accompany you
• Trust Your Instincts: If something feels unsafe, discontinue the meeting
• Verify Properties: Visit any property in person before committing to rent
• Review Contracts: Carefully review all rental agreements before signing
• Use Official Channels: Use Ejar system or legal rental contracts for all agreements
• Report Concerns: Report any suspicious activity or safety concerns immediately

Red Flags to Watch For

• Reluctance to complete identity verification
• Pressure to move quickly without proper vetting
• Requests for money before meeting or viewing property
• Mismatched profile information or inconsistent stories
• Unwillingness to video call or meet in person
• Requests for personal financial information
• Offers that seem too good to be true
• Pressure to conduct transactions outside the Ejarmate platform